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CUSTOMER SERVICE SALESChandler_Fletcher2024-04-16T14:45:40+00:00
Customer Service/Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Associates in this position will learn how to greet, qualify, recommend merchandise, close every customer in their department, and know how to handle the basics in adjacent departments.
Frequently Asked Questions
What is a Customer Service/Sales Associate’s job?
Customer Service/Sales associates greet and engage with our customers to assist with their needs while also maintaining their designated aisles.
Does the role require heavy lifting?
Although not a primary part of the role, a Customer Service/Sales Associate may expect to lift some product.
How much interaction does a Customer Service/Sales Associate have with customers?
A Customer Service/Sales Associate is expected to seek out customers to provide assistance, information, and a positive shopping experience.
Is the work schedule consistent?
Yes, a full-time Customer Service/Sales Associate has a consistent schedule that allows for planning time and activities outside of work. There are morning, afternoon, and evening shifts available, and schedules are given with ample notice for associates.
Do I need Home Improvement experience for this role?
While home improvement experience is welcome, we will provide associates with the appropriate training and resources for this role.
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View Video Transcript
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Set
Schedule
Competitive
Pay
Bonus
Eligible
On-the-Job
Training
Customer Service/Sales Associate - Video Transcript
SLIDE TITLE: A SPOTLIGHT ON: CUSTOMER SERVICE / SALES ASSOCIATES
SLIDE TITLE: WHAT DOES A CUSTOMER SERVICE / SALES ASSOCIATE DO?
JUSTIN M.
A typical day for a sales associate will be coming in and making our customers our first priority and making sure that items are always available for our customers for their convenience.
VALERIE V.
You come in, you front face, you clean the store, make sure it’s customer ready. Throughout the day your customers have questions, and you try to help them.
MICHELLE C.
I make sure that the customers get exactly what they need for the job that they’re preparing for.
DESTINI J.
It’s your job to help them figure out what they want in their house and what will be the best for their house.
SLIDE TITLE: DOES A CUSTOMER SERVICE / SALES ASSOCIATE WORK AS PART OF A TEAM?
VALERIE V.
I do like helping other associates. Everything here is a learning process, so if we can give something to someone else and pick up something from someone else, it’s always good.
DESTINI J.
You really are by yourself, but you always have people here to help you.
VALERIE V.
I like the interaction with the customers. You get to learn your department more that way.
SLIDE TITLE: HOW MUCH OF A CUSTOMER SERVICE / SALES ASSOCIATE’S DAY IS MOVING OR LIFTING HEAVY PRODUCT?
DESTINI J.
So you are walking a lot in my role right now.
VALERIE V.
So my job does involve heavy lifting, moving around using lift equipment, just to ensure that the customer, you know, they walk out the door with what they came to buy.
SLIDE TITLE: WHY HOME DEPOT?
JUSTIN M.
I feel confident to save money. A 401K is an amazing perk that we have here.
DESTINI J.
You meet so many people and if you do the work, you have a really good chance of moving up in the company and making a great career at Home Depot.
MICHELLE C.
Like I said, I bleed orange, so I love, love Home Depot, I really do.
DESTINI J.
Before I started at Home Depot, I didn’t know anything about cabinetry, anything about toilets, anything about tubs, and now I’m, like, completely knowledgeable about everything.
SLIDE TITLE: APPLY TODAY AT CAREERDEPOT.HOMEDEPOT.COM
POTENTIAL WAYS TO GROW
- Customer Experience Manager
- Merchandising Execution Manager
- Area Supervisor
- Back to Overview
- Customer Experience Manager
- Merchandising Execution Manager
- Area Supervisor
- Back to Overview
Whether you are looking for the next step or you just want to try something new, a Customer Service/Sales position in one of our stores is a great place to start. To see how you can reach your careers goals and learn new skills along the way, select one of the jobs on the left.
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