Overview
What is AppFolio Property Manager?
AppFolio Property Manager is a cloud-based property management software that allows multifamily and single-family, commercial, student housing, homeowners and condo association, and mixed portfolio property managers to market, manage and grow their business. AppFolio includes accounting and property management functionality,…
Read moreRecent Reviews
Don't bother
1
out of 10
January 22, 2024
Incentivized
We set this up to use with a variety of properties we manage and to handle our investments.
Don't use AppFolio Property Manager for property-management software!
1
out of 10
January 17, 2024
Incentivized
We use AppFolio Property Manager in all aspects of our property management business. From advertising properties, keeping track of …
TrustRadius Insights
AppFolio has proven to be a valuable tool for property management, leasing, accounting, and maintenance operations. Users find the …
AppFolio Property Manager is a great way to manage your renters!
9
out of 10
May 15, 2023
Incentivized
It has streamlined our application process for our rental units. It has also streamlined the background checks and has allowed for online …
AppFolio Limitations
4
out of 10
October 21, 2022
We started using AppFolio when our previous property management software stopped doing updates. They were bought out and destroyed by a …
AppFolio for Self Managing Your HOA
9
out of 10
June 12, 2021
Incentivized
We use AppFolio to manage our HOA. We previously managed in house; however, recent lack of interest and ability to move to digital …
AppFolio Review
6
out of 10
May 26, 2021
Incentivized
Our entire company uses AppFolio Property Manager - [it's] predominantly used as a portal for our residents. AppFolio Property Manager is …
AppFolio Provides a Mid-Tier Solution at a Reasonable Price
7
out of 10
May 01, 2021
Incentivized
AppFolio Property Manager is used across our entire corporate office for all accounting functions for both property, and …
Great, Easy to Use, Resident-Friendly Property Management Tool
8
out of 10
September 18, 2020
Incentivized
AppFolio is being used across the company and houses our resident files. It has helped us make our move-in process almost completely …
Tech support is terrible
7
out of 10
June 16, 2020
Used across the whole organization for property management and accounting.
AppFolio Property Manager: Big Systems for Property Managers
9
out of 10
March 02, 2020
Incentivized
AppFolio Property Manager is a very robust Property Management SYSTEM. It is not just an app, not only an interface. It has deep and …
AppFolio Property Manager: The Best Way To Be Efficient as A Landlord!
10
out of 10
October 15, 2019
Incentivized
AppFolio Property Manager system is incredible for my position. As a company, we switched from another property management software to …
User-friendly, Variety of Features, Always Improving and Great Support Services!
8
out of 10
September 13, 2019
Incentivized
This is our MAIN program in the office; therefore, I use it every single day. It's always open on one of my Internet tabs on Mozilla. The …
The best there Is
10
out of 10
December 05, 2017
Incentivized
We use AppFolio for all our leasing and management operations. The software is linked to our website (AppFolio is the creator and …
AppFolio-Friendly to all size companies
10
out of 10
December 05, 2017
Incentivized
We use Appfolio as our Property Management program to do all our leasing, accounting, and maintenance daily work. Appfolio is very user …
AppFolio: Easy to Use, Hard to Master
7
out of 10
November 29, 2017
Incentivized
We use AppFolio to communicate with the property managers of specific clients. Most of the communication is used in reviewing and …
Reviewer Pros & Cons
Pricing
View all pricingCommunity Associations
$0.85
Cloud
per unit/per month
Plus - Community Associations
$0.85
Cloud
per unit/per month
Student Housing
$1.25
Cloud
per unit/per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.appfolio.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is AppFolio Property Manager?
AppFolio Property Manager is a cloud-based property management software that allows multifamily and single-family, commercial, student housing, homeowners and condo association, and mixed portfolio property managers to market, manage and grow their business. AppFolio includes accounting and property management functionality, including the ability to: provide instant access to reports & statements, post & market vacancies, apply & lease online, screen residents, streamline rent collection, and mobile inspections.
AppFolio Property Manager Screenshots
AppFolio Property Manager Competitors
- Yardi Voyager
- Buildium
- RealPage
AppFolio Property Manager Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Countries | United States |
Supported Languages | English |
Frequently Asked Questions
AppFolio Property Manager is a cloud-based property management software that allows multifamily and single-family, commercial, student housing, homeowners and condo association, and mixed portfolio property managers to market, manage and grow their business. AppFolio includes accounting and property management functionality, including the ability to: provide instant access to reports & statements, post & market vacancies, apply & lease online, screen residents, streamline rent collection, and mobile inspections.
Yardi Voyager and Buildium are common alternatives for AppFolio Property Manager.
Reviewers rate Support Rating highest, with a score of 1.
The most common users of AppFolio Property Manager are from Small Businesses (1-50 employees).
Comparisons
View all alternativesCompare with
Reviews and Ratings
(48)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content?
- Business Problems Solved
- Pros
- Cons
- Recommendations
AppFolio has proven to be a valuable tool for property management, leasing, accounting, and maintenance operations. Users find the program's layout easy to follow and appreciate its pleasing visual design. With AppFolio, users can easily track vendors, owners, tenants, and billing/invoicing, allowing them to streamline their operations effectively. Customer support is quick with a fast turnaround time, and the staff is knowledgeable and helpful. One of the standout features of AppFolio is its commitment to customer feedback, as it welcomes suggestions and implements updates to improve the software's efficiency. Maintenance orders are made more efficient with integrated vendor and billing information. Additionally, users find it easy to advertise with AppFolio as it reaches multiple locations and websites. The software also integrates seamlessly with company websites to save time in making updates and ensure accurate information. It simplifies the rental application process, including background checks and online rent and deposit payments. Users also benefit from its integration with the investor management portal, which enables property performance assessment. Additionally, AppFolio acts as a portal for residents to make rental payments and access resident files conveniently. The software helps with organizing tasks such as scheduling tours, preparing for move-ins, generating reports, and providing valuable analytics and data insights for market rent and budgeting. One of the key advantages of using AppFolio is its ability to handle multiple entities in one system with a single login. Overall, AppFolio has been praised for improving leasing processes, increasing online availability, tracking vacancies, rent, expenses, work orders, financial statements for multiple rental properties effectively. Moreover, it extends its functionality to managing HOAs by providing a digital platform for all aspects of HOA management. The software offers deep and complex functions for property management tasks and reporting that have been highly beneficial across corporate offices for accounting functions and investment management.
However, some users have noted a decline in customer service quality over time, particularly in the online chat support system. Despite this, AppFolio remains widely used for its communication and collaboration features, addressing the business problem of streamlining communication and avoiding miscommunication between property managers and asset managers. Overall, AppFolio has proven to be a reliable solution for property management businesses, allowing them to efficiently organize their operations and streamline communication between various stakeholders.
Clear Overview of Work Orders: Many users have praised AppFolio Property Manager for providing a clear overview of work orders, allowing them to easily track the progress of maintenance tasks. This feature has been particularly helpful in keeping the maintenance side of their business organized and efficient.
Efficient Tracking of Tenant Payments: Several reviewers appreciate how AppFolio Property Manager makes it easy to track tenant payments and categorize charges and credits efficiently on ledgers. They can quickly see if tenants owe various charges such as water/sewer fees, pet fees, late fees, etc. The system's chronological order organization further enhances usability.
Useful Reports and Letters Section: A number of users frequently utilize AppFolio Property Manager's Reports and Letters section. They find it helpful to have a uniform format that maintains professionalism and consistency when generating reports or sending selective letters to tenants without including everyone. The user also notes that the formatting in this section has improved over the past two years.
Difficult to Use: Several users have found the system difficult to use, particularly for non-technical individuals. They have expressed frustration with navigating through the software and understanding its features.
Issues with Parking Tracking and Reporting: Users have mentioned issues with parking tracking and generating reports that contain all the necessary information for their company's vehicles. This has caused inconvenience and hindered their ability to effectively manage their parking operations.
Challenging Pricing Structure: Some users have complained about the pricing structure, especially for large multi-unit buildings with parking. They feel that the costs are not reasonable or transparent, which has led to dissatisfaction among customers.
The recommendations from users are as follows:
- Take advantage of the training videos offered for free with the program.
- Balance accounts before transitioning to the AppFolio accounting system.
- Avoid using the software for larger properties with many regulations.
- Switch to AppFolio+.
- Ask questions and request a hands-on demo when meeting with the AppFolio team.
- Utilize the help offered by the support team.
Users highly recommend:
- Making the switch to AppFolio for property management needs.
- Taking advantage of all the helpful trainings and features.
- Asking for help from the community of experts for quick and personalized service.
Users find AppFolio:
- Easy to learn and navigate with responsive support staff.
- A great value for property management software.
- Immensely helpful for property management.
- Great for simplifying accounting processes and improving efficiency.
Users recommend:
- Using AppFolio for larger companies or those managing different types of properties.
- Researching the right software before making a decision.
- Testing the system and not being afraid to explore it.
- Tracking and updating home inspections for better reporting.
Some users suggest:
- Creating more opportunities for user customization and improving usability.
- Using AppFolio despite higher costs, as it has been a huge success for their business.
Users highly recommend using AppFolio:
- For managing complexes remotely, as it gives their business an advantage over competitors.
They believe that using AppFolio:
- Is a great product with a great team that listens to feedback.
Users highly recommend taking advantage of all of AppFolio's features. They also find it to be:
- Great software with an affordable price.
They praise:
- The ease of use, mobility, and customer service of AppFolio.
Overall, users think that AppFolio:
- Is constantly evolving and highly recommend it.
They suggest using the online help center for quick answers to any questions.
Attribute Ratings
- 10Usability2 ratings
- 1Support Rating6 ratings
Reviews
(1-16 of 16)
Companies can't remove reviews or game the system. Here's why
January 22, 2024
Don't bother
IT Administrator
Golden Bee (Real Estate, 11-50 employees)
Score
1 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
Maintenance Requests
Work Flows
In my experience, no Office 365 support
Administration of users (in my experience, severely lacking)
Azure/Entra Sync
User Support (honestly, I think you would be better screaming into the wind)
January 17, 2024
Don't use AppFolio Property Manager for property-management software!
owner
Meridian Ventures Commercial Properties, Ltd (Real Estate, 11-50 employees)
Score
1 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
track rent charges and tenant receipts
resident work orders
marketing of properties
accounting is not in line with other property-management software
tasks are not streamlined - numerous steps required for simple tasks
In our experience, customer service is nonexistent
In my opinion, user interface sub-par
May 15, 2023
AppFolio Property Manager is a great way to manage your renters!
Administrater
HME Management Services, LLC (Real Estate, 11-50 employees)
Score
9 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
Easy to use application process
Easy for our renters to pay their rent online
Easy to connect to our investors who have invested in these properties
Being able to integrate our old system into appfolio in a more streamline easier way
Be able to seperate some "owners" from the investment management and property management
Allow for additional customization based on how our organization operates
October 21, 2022
AppFolio Limitations
Verified User
General Manager in Professional Services
Real Estate Company, 1-10 employees
Score
4 out of 10
Vetted Review
Verified User
Pros and Cons
ACH Payments to Owners
Reports to Owners
Maintenance Request Forms
Customer Service
Templates
Handling of Rental Prepayments
Simplifying Move Outs
Providing Management Fee Reports
Simplifying Rental Increases
Explaining Templates and how to adjust them
June 12, 2021
AppFolio for Self Managing Your HOA
Treasurer
Cedar Lake Estates HOA (Real Estate, 1-10 employees)
Score
9 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
Accept payments
Store documents
Print and mail annual reports
Difficult to email select audiences
Can't create online applications for all user groups
Hard to set up automatic dues for any other time period than monthly
May 26, 2021
AppFolio Review
Property Manager
Price Williams Realty (Real Estate, 11-50 employees)
Score
6 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
Prior to purchasing AppFolio Property Manager we used a texting app so we could mass text tenants. AppFolio allows us to text them by their unit along with their guarantors (if needed.) We use this feature daily. It is so convenient when we need to reach out residents quickly.
The online payment system makes it easy for our commercial and residential tenants to make rental payments. The system has also lessened the work of out Account's manager since it's all in once place now and we do not have to enter payments into a separate system.
Navigating AppFolio Property Manager is extremely easy. When we have new hire, it does take any time for them to become comfortable with the system. The main page dashboard makes it simple to get from point A to point B and beyond. The Search engine on AppFolio Property Manager is so efficient. You can search almost anything- phone number, first names, last names, addressed, license plate numbers to successfully find what you are needing.
We work with mostly college students. As you can imagine there is a lot of roommate drama which brings lease changes. Or perhaps tenants forget to renew their lease agreement and new residents sign and we have to move people around to different addresses. There is NO feature that will allow you to delete a tenant. There is not way to make changes of address once someone is entered. And the "tenant transfer" feature is not useful for us.
We have some issues using the email feature on AppFolio Property Manager. The "letters" feature will allow you to send out an email/ letter and will attach it to everyone's account. If I want to send a personalized email- I have to send it to one resident and BCC the other tenants and their guarantors, anyone blind copied will not have the email attach to their account. So this feature becomes almost unusable for us because of that.
Sometimes it's difficult to receive customer support. The chat feature is helpful but, most of the time the question we have is not easily answered and we are passed off to several other people.
May 01, 2021
AppFolio Provides a Mid-Tier Solution at a Reasonable Price
Verified User
C-Level Executive in Professional Services
Venture Capital & Private Equity Company, 51-200 employees
Score
7 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
Multi-entity accounting management
Checking printing: We have multiple bank accounts tied to our account and utilize blank check stock. Appfolio automatically prints the routing numbers and account numbers at the bottom of the blank checks based on which property we are paying a bill from.
Tie-in with their Investment Management tool gives our investors a great resource while keeping our investments in sync with our accounting software.
Customer support is horrendous. It can take weeks to get a live person on the phone and once you get someone, they typically will need to escalate your issue.
If you have multiple bank accounts at different banks, the bill-paying feature has trouble properly defaulting to the right bank account.
Multiple bank accounts also have issues tying incorrectly to the Cash section of the balance sheet.
September 18, 2020
Great, Easy to Use, Resident-Friendly Property Management Tool
Leasing Consultant
Whitmore Management LLC (Real Estate, 11-50 employees)
Score
8 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
Ease of use
Customer Support & FAQ Articles
Organization of the Website
Ability to Customize
Application Screening
Constant Updates to Site
Customer service hours could be extended
Quicker application results
Ability to better keep track of follow-up for prospects
June 16, 2020
Tech support is terrible
Controller
Luxury Property Management LLC (Real Estate, 11-50 employees)
Score
7 out of 10
Vetted Review
Verified User
Pros and Cons
Tenant portal.
Collect tenant payments via ACH.
Ease of data entry.
Customer service is awful.
Only one bank account allowed per specific GL account number.
Should have a dedicated support line with techs who know the program.
March 02, 2020
AppFolio Property Manager: Big Systems for Property Managers
Licensed Broker Associate
eXp Realty, LLC (Real Estate, 11-50 employees)
Score
9 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
Scheduling Showings with Integrated Calendar
Creating Leases
Accounting Functions are STELLAR
Accounting is not as user-friendly for the general Property Manager type, the folks who are actual accountants, like a dedicated accounting person will be fine.
Rental Comps are limited and can be quite OFF on the numbers since it only takes into account Appfolio rents...not any other integration. I use this for a bird's eye view only.
Scheduling Tasks with a team has come a LONG way in recent years. It still needs some integration to split tasks among users.
October 15, 2019
AppFolio Property Manager: The Best Way To Be Efficient as A Landlord!
Property Manager
McKenzie Apartment Company (Real Estate, 1-10 employees)
Score
10 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
Wonderful user experience. I can log on to the interface, see exactly what is going on for the day: move-outs, move-ins, who owes rent, late fees, etc. You can also modify your screen exactly how you want it!
I love the quicklinks. You can see who is delinquent with their rent and automatically add late fees or even send a quick email/text.
LOVE the option to text the entire property. Ex: the pool shut down for emergency cleaning, and I was able to send out a quick text so that all tenants were notified, even if they were out of state.
There are so many reports that I still need to view and see their value, sometimes it's hard to see with so many options available as a user.
Would love to be able to message a prospective tenant their showing time without entering in so much information. Sometimes a quick email, phone number, and name would be ideal to contact them as opposed to so much information as a guest card.
One more con would be the timeout of the website. I understand it's for security, but sometimes it will time out after a few minutes of inactivity. It would be nice to have a longer time out period.
September 13, 2019
User-friendly, Variety of Features, Always Improving and Great Support Services!
Office Manager
Birwood Property Management (Real Estate, 11-50 employees)
Score
8 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
It helps us to keep the Maintenance side of the business very organized. Anyone from our organization can go in and know exactly where a work order is in process (new, waiting, assigned, completed). We know if a work order has been printed and if the tenants are still having an issue we know to contact the Maintenance team. We can build on existing work orders by adding a "-2" or "-3" work order and keep track of the history when managing ongoing issues.
AppFolio makes it easy to see exactly what tenants owe and categorizes charges/credits efficiently on their ledgers. We can tell if there are water/sewer charges, pet fees, electricity allocations, late fees, security deposits, etc... It's all easy to follow and understand and it set up in chronological order.
I also utilize the Reports and Letters section of this software program quite often. It's great to have a uniform format which helps us maintain the professional element by remaining consistent and accurate. It's easy to run a report with tenant information at a certain property for maintenance and send select tenants letters at a large property without everyone being included. It's very intuitive and the formatting has definitely improved over the past two years I've been using the program.
Only a few very technical items that wouldn't necessarily make sense to non-users and I haven't even cared enough to submit requests on the issues. It'd be nice if parking was easier to keep track of on the system. Right now, if you run a report it doesn't show all the information our company requires for the vehicles and therefore we have to keep track of it elsewhere.
Another obstacle we've encountered is that the program charges "by door" so if you have multiple units and properties you can really rack up pricing. That's especially true for large multi-unit buildings with parking.
December 05, 2017
The best there Is
Owner/Principal Broker
On Q Real Estate & Property Management (Real Estate, 1-10 employees)
Score
10 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
Support is phenomenal. Response time is great and results are immediate.
By far the easiest property management software I have ever used. If mistakes are made, making corrections is extremely easy and does not clutter up reports, ledgers or other areas of the account.
Posting directly to the website and other internet sites is so simple and quick. No more do I spend time inputting data in my software then again to the website and yet again to internet advertisem*nts. Data is entered once and moved to all of these locations at the click of a button.
The calendar needs a lot of improvement. Currently it will sync with Google calendar but I would like to see it sync directly with my Outlook calendar.
It would be extremely beneficial if lease expiration dates would post to the calendar OR if AppFolio would notify me in advance that a lease expiration is upcoming.
I would like some sort of notification when an on-line payment is made.
The ability to send group text messages and emails would be an added luxury.
I would like to have the ability to add or take away from the Dashboard.
December 05, 2017
AppFolio-Friendly to all size companies
Operations Manager
INVESTMENT REALTY, INC (Real Estate, 11-50 employees)
Score
10 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
Their search features are awesome and it helps us find Tenants, Owners and Vendors by first name, last name, or phone number. It's great!
Reporting and accounting are very simple and have streamlined several of our processes that used to take hours to do usually can be done in one hour or less. Emailing reports to Owners has now been reduced from 2 days to 1 to 2 hours-that has been a great time saver.
Being mobile friendly has allow our employees and our tenants access to what they need 24/7 and almost everyone uses some kind of mobile device which has helped increase visibility for our units and helps keep our vacancy rate low.
Their support team is always there to help and has been a great asset to have to rely on their help.
There is some reporting that we would like to see for our Owners and Tenants. Their vacancy report is one we wish we could pull in the tenants phone number to be able to have it on our report when we print.
Maintenance also has reporting that we would like to be able to produce from the keys checked out and keys returned so we can stay on top of checking out our units better. We would also like to do reports from the inspections. Being able to print the units coming vacant at the end of any given month and printing it so we know which unit needs to have painting, cleaning and carpet cleaning done would be very helpful. Right now we export the units and copy and paste into a spreadsheet template to have what we need for our maintenance board.
The process to remove misapplied rent or how to refund money to a tenant is a several step process we would like to see simplified.
November 29, 2017
AppFolio: Easy to Use, Hard to Master
Verified User
Analyst in Finance and Accounting
Real Estate Company, 11-50 employees
Score
7 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
AppFolio excels at generating reports that are easy to read and understand
AppFolio is also easy to use, and provides userfriendly instructions
Customer support is helpful and analysts are often willing to spend much of their time to help clients learn the product
AppFolio does not have much room for customizability outside of the standard report format
Licensing is sometimes a problem, though the company is friendly about using trial accounts
Program often hangs on mobile devices
March 14, 2017
Owner
Bookkeeper for QuickBooks Online - Clean Up/Support/Training/Bookkeeping (Accounting, 1-10 employees)
Score
7 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
Tracking work orders per property.
Tracking vacancies
Tracking rent due/paid
Although, AppFolio has made some recent improvements to the financial statements (yeah), more flexibility and options are still needed.
I know a number of peers shy away from AppFolio because the accounting section operates like accounting software in the late 80's, early 90's.
Sometimes, it takes a great amount of sleuthing to find an original transaction, or retrieve more detail.